Introduction
Reevez is subscription software for AI automations. This notice explains the information we may process when you visit our website, submit a form, use the public assistant, create an account, or connect your tools to an automation.
Information We May Collect
- Contact details and company information you submit.
- Audit answers, public-chat messages, and related conversation context.
- Account, billing-status, workflow, and support information when applicable.
- Technical information such as device, browser, approximate network location, logs, cookies, and usage events.
- Data from a customer system only when you authorize access for an activated workflow.
How We May Use Information
- Operate, secure, troubleshoot, and improve the website and services.
- Generate requested audit or assistant responses.
- Qualify and respond to inquiries, bookings, and support requests.
- Provide an agreed AI layer, workflow, integration, or operating service.
- Meet legal obligations and protect against fraud, abuse, or security issues.
- Send marketing only when permitted, with an available opt-out.
AI Processing and Public Features
Content submitted to an AI-powered feature may be sent to service providers that help us generate the requested response. Do not submit credentials, access tokens, sensitive personal data, or confidential customer records through public forms or public chat.
Audit reports use an unlisted, shareable URL and do not require sign-in to view. Anyone who receives that link may be able to open it, so audit submissions should not contain confidential information.
Service Providers and Disclosure
Payments are handled by Paddle.com, our reseller and Merchant of Record. Paddle collects your payment details, billing address and tax information directly and processes them under its own privacy notice; we never see or store your full card details. Paddle shares with us what we need to run your subscription: your customer ID, email, country, plan, subscription status and invoice records.
We may use providers for hosting, authentication, billing, email, analytics, automation, support, and AI processing. They may process information only as needed to provide those functions. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.
Retention and Security
We retain information for as long as reasonably needed for the purpose collected, contractual requirements, security, dispute handling, and legal obligations. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. You can disconnect a connected account from your dashboard, and ask us to delete your data at contact@reevez.com.
Your Choices
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also opt out of marketing messages using the method provided in the message. We may need to verify a request before acting on it.
Contact
For a privacy question or request, email contact@reevez.com or use our contact page.