Terms of Service

These Terms of Service govern your use of the Reevez website, dashboard and subscription plans, provided by Reevez ("Reevez", "we", "us"). By creating an account or subscribing, you agree to these terms and to our Refund Policy and Privacy Policy. If you do not agree, do not use the service.

Reevez is software as a service. Subscribers choose ready-made automations from our catalog, connect their own accounts (for example email, messaging, spreadsheets or business tools), and run those automations on our hosted platform. Each plan includes a number of automations that can be selected at the same time and a monthly allowance of automation runs, as shown on our pricing page.

• You must provide accurate information and keep your sign-in credentials secure.
• You are responsible for activity under your account and for the accounts and data you connect to Reevez.
• You must be old enough to form a binding contract where you live, and use Reevez for business or personal purposes that are lawful.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle's Buyer Terms.

Paddle collects your payment details, charges your payment method, calculates and collects any applicable sales tax or VAT, and issues your receipts and invoices. Reevez does not see or store your full card details.

• Prices are shown in US dollars. Applicable taxes are calculated at checkout and added to the price.
• Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled.
• Changing plan or billing period takes effect immediately. When you upgrade, the prorated difference for the rest of the current period is charged at once. When you downgrade, the unused part of your current plan is credited toward your future payments.
• Automation runs reset on the 1st of each calendar month (UTC), on annual plans too. Unused runs do not carry over. When the monthly allowance is used up, new runs are refused until it resets or you upgrade.
• If a renewal payment fails, your automations keep running for 3 days, then new runs pause until the payment is completed. Paddle retries the payment for a limited time; if it still fails, the subscription ends and the account returns to the Free plan.
• We may change prices or plan allowances for future billing periods. We will tell you in advance, and the change applies from your next renewal.

You can cancel at any time from Billing in your dashboard or from the Paddle customer portal link in your receipts. Cancellation stops future renewals; you keep your plan until the end of the period you have paid for, and nothing more is charged. After that, your account moves to the Free plan and automations beyond the Free plan's limits are paused.

Refunds are described in our Refund Policy. Nothing in these terms limits refund or withdrawal rights you have under the consumer laws of the country where you live.

You agree not to use Reevez, or any automation run through it, to:

• send spam or unsolicited bulk messages by email, SMS, WhatsApp or any other channel, or contact people who have not agreed to hear from you;
• break the law, infringe others’ rights, or process personal data without a lawful basis;
• violate the terms of the third-party services you connect;
• interfere with, overload, reverse engineer, or gain unauthorized access to Reevez or other customers’ data;
• resell or share access to Reevez without our written permission.

We may suspend automations or accounts that break these rules or put the service or others at risk.

You keep ownership of your data. You give us permission to process it only to provide and support the service, as described in our Privacy Policy. You can disconnect integrations or delete your account at any time; deleting your account also stops renewal of any subscription.

Reevez, including its software, automations, templates and documentation, belongs to us or our licensors. Your subscription gives you a limited, non-transferable right to use it while your subscription is active. Rights in custom project work are set out in the agreement for that project.

We work to keep Reevez available and reliable, but the service depends on third-party platforms and may occasionally be interrupted. Features marked beta may change. We may improve or change the service; if a change materially reduces a paid plan, you may cancel and request a prorated refund for the unused period.

To the maximum extent permitted by law, Reevez is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

You may stop using Reevez at any time. We may suspend or end your access if you seriously or repeatedly break these terms; where we end a paid subscription for a reason other than your breach, we refund the unused part of the current period.

We may update these terms. If a change is significant, we will notify you by email or in the dashboard before it takes effect. Continuing to use Reevez after that means you accept the updated terms.

Questions about these terms: email contact@reevez.com or use our contact page. For payment or invoice questions you can also contact Paddle at paddle.net.